DELIVERIES & RETURNS

DELIVERIES

Your order will be dispatched 2-3 days after receiving confirmation email. 

Domestic (Hong Kong)

We are offering free shipping on orders over amount HKD398. We will ask for COD (Cash on delivery) on orders below amount HKD398. 

Regarding the return and refund application, we accepts refund applications within 3 days by email notice (Please find the procedure detail below) and HKD30 will be charge in all refund order.

Macau

We use SF Express and it requires a signature upon delivery. Fixed shipping cost would be charged on orders via Cash on Delivery.  

Malaysia

  • Standard Shipping: USD20
  • Free Shipping over order amount USD250
  • Shipping via Fedex
  • 3-7 Days shipping 

Taiwan

  • Standard Shipping: USD15
  • Free Shipping over order amount USD275
  • Shipping via Fedex/ SF Express
  • 3-6 Days shipping

U.S

  • Standard shipping: USD30
  • Free Shipping over order amount USD375
  • Shipping via Fedex
  • 5-8 days shipping

Australia

  • Standard shipping: USD37.5
  • Free Shipping over order amount USD375
  • Shipping via Fedex
  • 4-7 days shipping

Singapore

  • Standard shipping: USD37.5
  • Free Shipping over order amount USD375
  • Shipping via Fedex
  • 4-7 days shipping

Japan

  • Standard shipping: USD22.5
  • Free Shipping over order amount USD250
  • Shipping via Fedex
  • 3-6 days shipping

We are able to ship to US, Japan, Singapore, Malaysia and Taiwan and require a signature upon delivery. Shipping Cost would be listed on check out page and charged on an order. For International order, we are not responsible for any customs fees, tax, duties, or import charges.

RETRUENS AND EXCHANGE

Item(s) purchased from COMRADE (www.comradehk.com) are eligible for return and exchange, which must meet the following conditions:

  • Final Sale items are not eligible for return, exchange and refund.
  • The return and exchange must be requested within 3 days of the delivery date
  • The items must be in its original, unworn, unaltered, unwashed condition.
  • The items must be returned with all original tags and packaging.
  • All sale and discounted items, including any discount codes used are final and are ineligible to be returned or exchanged. 
  • Original shipping charges are non-refundable.
  • Customers are responsible for the charges of the return shipping.
  • COMRADE will not accept any returned products without prior written communication via email and authorised confirmation.
  • We DO NOT accept the return and exchange in the reason - "Color Difference".
  • We DO NOT accept the returns or exchange of the pre-order items.

COMRADE reserves the right to make the final decision on all cases.

REFUND

  • If you believe an item to be "defective or damaged", please contact us (order@comradehk.com) so that they can help resolve the issue.

    COMRADE reserves the right to make the final decision on all cases.

    Please send us a request about returns and exchange via email order@comradehk.com.

    Should there be a delay or issue with your delivery, please contact order@comradehk.com for help in resolving the problem.