DELIVERIES & RETURNS

DELIVERIES

Your order will be dispatched 2-3 days after receiving confirmation email. 

CHINA/ HONG KONG/ MACAU/ TAIWAN

We are offering free shipping on orders over amount HKD1,500. We will ask for COD (Cash on delivery by SF Express) on orders below amount HKD1,500.

UNITED STATES

  • Standard worldwide shipping: HKD550

U.K.

  • Standard worldwide shipping: HKD300
  • Free shipping on orders over HKD2,500

EUROPEAN UNION

  • Standard worldwide shipping: HKD350
  • Free shipping on orders over HKD2,500

JAPAN

  • Standard worldwide shipping: HKD200
  • Free shipping on orders over HKD2,500

AUSTRALIA

  • Standard worldwide shipping: HKD220
  • Free shipping on orders over HKD2,000

CANADA

  • Standard Fedex worldwide shipping: HKD500
  • Free shipping on orders over HKD3,500

SOUTH KOREA

  • Standard Fedex worldwide shipping: HKD200
  • Free shipping on orders over HKD2,000

SEA (MALAYSIA/ SINGAPORE/ PHILIPPINES/ THAILAND)

  • Standard Fedex worldwide shipping: HKD200
  • Free shipping on orders over HKD1,500

 

    We are able to ship worldwide requiring a signature upon delivery. Shipping Cost would be listed on check out page and charged on an order. For International order, we are not responsible for any customs fees, tax, duties, or import charges.

    In sale campaign period, we might not able to offer Free Shipping.

    RETRUENS AND EXCHANGE

    Item(s) purchased from COMRADE (www.comradehk.com) are eligible for return and exchange, which must meet the following conditions:

    • Final Sale items are not eligible for return, exchange and refund.
    • The return and exchange must be requested within 3 days of the delivery date
    • The items must be in its original, unworn, unaltered, unwashed condition.
    • The items must be returned with all original tags and packaging.
    • All sale and discounted items, including any discount codes used are final and are ineligible to be returned or exchanged. 
    • Original shipping charges are non-refundable.
    • Customers are responsible for the charges of the return shipping.
    • COMRADE will not accept any returned products without prior written communication via email and authorised confirmation.
    • We DO NOT accept the return and exchange in the reason - "Color Difference".
    • We DO NOT accept the returns or exchange of the pre-order items.

    COMRADE reserves the right to make the final decision on all cases.

     

    REFUND

    • If you believe an item to be "defective or damaged", please contact us (order@comradehk.com) so that they can help resolve the issue.

      COMRADE reserves the right to make the final decision on all cases.

      Please send us a request about returns and exchange via email order@comradehk.com.

      Should there be a delay or issue with your delivery, please contact order@comradehk.com for help in resolving the problem.